matcha.kitchen ENUAPTNAP

Matcha Kitchen Lisboa

Team onboarding

Everything you need during a shift. No login required. Your own page is behind the button.

The two documents

On ShiftPositions, opening, control points, closing, the queue, six phrases, what to do whenProduct & GuestMatcha, the place, what's in the cup, presentation, selling, reviews

Six phrases

Olá, bom diagreeting + eye contact
Algo para acompanhar?offer food, once
Três minutosalways a number
[name] — prontohand over by name
Bom apetite / até logogoodbye
—review: only to someone clearly happy

Call Yulia straight away if

  • the till is out by more than €20
  • a guest is upset enough to write a review
  • something breaks
  • someone did not turn up
  • an inspection arrives
  • a delivery failed and tomorrow's menu is short

Anything else waits for Monday.

History